Our expert engineers will help keep your business desktops, servers and
networks running, we have a proven approach that includes:
for networks, servers, desktops, notebooks, peripherals and more
Our engineers are highly trained in a huge range of hardware platforms and
operating system environments; All are equipped with a comprehensive suite
of diagnostic tools to assist with fault resolution.
We track and monitor each call specific to its Service Level Agreement (SLA)
from acceptance to completion. Automated escalation to technical support,
supervisors and management ensures timely and appropriate action is taken.
· A 'standard' service can, for example, be based on a four-hour response
for business-critical servers and eight hours for all other devices (09:00
to 17:00 Mon-Fri, excl. Bank Holidays).)
· Extended hours of service can be tailored to suit individual requirements
to provide up to 24/7, 365 days per year coverage with a guaranteed fix time.